Privacy Policy
How we collect, use, and protect your personal data.
Last updated: 24 May 2026
Contents
1. Who We Are
Impound Insure ("we", "us", "our") is a specialist UK Impound insurance intermediary. We act as an Appointed Representative of a firm authorised and regulated by the Financial Conduct Authority (FCA).
We are committed to protecting and respecting your privacy. This policy explains how we handle your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data We Collect
When you request a quote or contact us, we may collect the following personal data:
Personal Information
- Full name and date of birth
- Home address and postcode
- Phone number and email address
- Driving licence details and pass date
Vehicle & Conviction Data
- Vehicle make, model, and registration
- Impound details and police force
- Points, conviction codes, and dates
- Reason for vehicle seizure
We also automatically collect technical data such as IP address, browser type, and pages visited when you use our website.
3. How We Use Your Data
We use your personal data for the following purposes:
- To arrange your insurance: Processing your quote request, sourcing cover from specialist insurers, and issuing your policy documentation.
- To communicate with you: Responding to enquiries, sending policy confirmations, and providing updates relevant to your cover.
- To comply with legal obligations: Meeting regulatory requirements imposed by the FCA and other applicable laws.
- To improve our services: Analysing usage patterns to enhance our website and customer experience (using anonymised data only).
- To prevent fraud: Verifying the accuracy of information provided and detecting any potentially fraudulent activity.
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases for processing your data:
Processing necessary to arrange and fulfil your insurance policy.
Compliance with FCA regulations and anti-money laundering requirements.
Fraud prevention, website security, and service improvement.
Where you have given specific consent, such as for optional marketing communications.
5. Sharing Your Data
We may share your data with the following parties, strictly as necessary:
- Specialist insurers and underwriters — to obtain and place your insurance cover.
- Our appointed representative network — the FCA-authorised firm through which we operate.
- IT and platform providers — companies that host or operate our website and systems, bound by data processing agreements.
- Regulatory authorities — the FCA, HMRC, or law enforcement where legally required.
All third parties are required to handle your data securely and in compliance with UK GDPR. We do not transfer your data outside the UK.
6. Data Retention
We retain your personal data only for as long as necessary:
7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Ask us to correct any inaccurate or incomplete data.
Right to Erasure
Request deletion of your data where there is no longer a lawful reason to hold it.
Right to Object
Object to processing based on legitimate interests or for direct marketing.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Restrict
Request that we limit how we use your data in certain circumstances.
To exercise any of these rights, contact us at info@impoundinsure.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
8. Cookies
We use essential cookies to operate our website and analytics cookies to understand how visitors use it. For full details, please read our Cookie Policy.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption on all data transmissions
- Access controls restricting data to authorised personnel only
- Regular security assessments and software updates
- Staff training on data protection obligations
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
info@impoundinsure.co.uk
0208 040 4310 — Mon–Sat: 8am–8pm
This policy may be updated from time to time. The date at the top of this page reflects the most recent revision.